Mandala's submission to the National Competition Policy Unit on Revitalising National Competition Policy, focuses on realigning Australia's legislative settings on competition to meet the current realities of our economy.



Revitalising National Competition Policy

Mandala Partners (Mandala) in conjunction with Zurich Financial Services Australia (Zurich) has produced Australia’s first Climate Risk Index for the Australian tourism sector. This report analyses the impact of climate change on Australia’s top tourism sites – including major airports, national parks, beaches and museums – under different Intergovernmental Panel on Climate Change (IPCC) scenarios.

The Zurich-Mandala Climate Risk Index: The impact of climate change on the Australian tourism industry

Our latest report, commissioned by Amazon, presents new research measuring the improvements in delivery times over the last ten years and the benefits that have flowed to consumers, businesses, and the economy. Average delivery times have halved nationwide over the past 10 years. In metro areas and outer suburbs, average delivery times have fallen from 7-9 days to just 4 days. Online shoppers have saved 3.7 million hours per year. This improvement translates to $1.8 billion to businesses through more sales and lower costs. Read the full report to learn more.

The benefits delivered by faster delivery

Mandala's recent report commissioned by Adobe estimates the benefits of accelerating the adoption of digital transactions by shifting government transactions from traditional channels (in-person, mail and phone) to digital channels. Our report finds that accelerating digital adoption generates benefits for both government and citizens, such as $12 billion saved by governments over 10 years in service delivery costs, $3 billion saved by governments over 10 years due to improved cyber security and 800 million hours saved by citizens over 10 years in seeking and accessing government services (worth $19 billion to the Australian economy). Australia must overcome governance, finance and delivery challenges before it can achieve accelerated adoption. Read the full report to learn more.

Assessing the benefits of accelerated digital delivery of government services

This study estimates the core economic benefits of open foundation models for businesses in the US economy. This considers profit uplift, operational efficiencies and cost savings in rent reductions for US businesses having access to open foundation models versus closed foundation models. 

Economic benefits of open foundation models

Building on the initial report with FSO into generative AI, ‘Impact of generative AI on skills in the workplace’, we have been examining how the training system should prioritise its response to the impact of this emerging technology on finance, technology and business training products. The report seeks to assist the FSO to prioritise areas for attention when collaborating with training providers and industry to help ensure finance, tech and business VET qualifications reflect the needs of the economy. 

Building an AI-Empowered Workforce: Priority Framework

Mandala's latest report, commissioned by Crown Resorts, highlights the significant contributions of Crown to Australia's economy and society. Annually, Crown injects nearly $5 billion into the economy, including $527 million in taxes that fund essential public services like education, health, and infrastructure. Crown supports local businesses by spending $1 billion with 3,900 suppliers, 83% of which are small and medium enterprises. As the largest hospitality employer in Australia, Crown provides jobs for nearly 30,000 people, fostering a diverse workforce. Crown's resorts attract 36 million visitors annually, bolstering Australia's status as a premier tourism destination. Through Crown College, the company trains the next generation of hospitality professionals, with 10% of Certificate III graduates in key cities. Additionally, Crown has donated $83 million to charities and community initiatives, demonstrating a strong commitment to social responsibility and community support.

Crown's National Economic Contribution

Mandala's latest report with PPCA explores the economic impact of removing radio caps for sound recordings on Australian artist incomes, the potential investment in Australian artists and music from increased revenue, and the likely impact on radio profit margins from higher royalty rates. We have found that removing the caps could lead to an additional $4.8 million paid to Australian artists in royalties in 2024-25 and artists played on radio could see up to $19,100 in additional income per year, or a 78% increase in income. If caps are removed, increased reinvestment from record labels could see double the number of new local artists played on radio for the first time.

Economic impact of removing radio caps for sound recordings

Mandala has partnered with Earth Fire Alliance, the global non-profit coalition committed to delivering transformative real-time data and insights from all wildfires on Earth, to report on the economic impact of wildfires. 

Wildfires are increasing in frequency and intensity; early detection and prevention can help minimize costs and damages sustainably, and potentially save lives. As extreme wildfires are projected to increase up to 33% by 2050, our research highlights early detection could reduce annual direct fire damage costs by approximately US$1.2 billion across Australia, USA, and Southern Europe alone. 

The most significant, and harder to quantify savings, will be from data-driven initiatives beyond suppression that discern beneficial fires from potential disasters, helping restore a natural balance with wildfire.

Earth Fire Alliance: Understanding Wildfires for a Safer Planet

Mandala's latest research found that Afterpay connected 3.5 million active Australian customers with 129,000 merchants, including thousands of small and media businesses across Australia. Our report shows that in 2023, customers saved $127 million in consumer fees and interest when compared to credit cards, while Afterpay merchants realised $5 billion in net benefits from sales and cost efficiencies.

Afterpay's Economic Impact in Australia

Our report ‘Production Tax Credit for value-add processing of Australia’s critical minerals’, commissioned by the Association of Mining and Exploration Companies (AMEC), explores how targeted production tax credit for value-add processing of critical minerals can improve Australia’s competitiveness and help our domestic critical mineral sectors reach their potential. 


Our report finds that introducing a production tax credit for lithium, nickel, vanadium and rare earth metals can make Australia cost-competitive and create opportunities in the downstream processing of critical minerals. Australia’s critical minerals are central to the global energy transition, however global competition has put Australia at a cost disadvantage in downstream processing of critical minerals. Introducing a production tax credit of 10 per cent in Australia would help to equalise production costs with global competitors. While the production tax credit will increase fiscal costs over the forward estimates and medium-term, it will add $2.4 billion of economic activity and support 4,220 ongoing jobs. 

Production Tax Credit for value-add processing of Australia’s critical minerals

With a $940 million investment in PsiQuantum announced, our launch research supports the economic case for building the world’s first fault-tolerant quantum computer in Brisbane, Australia. Our research found this hybrid investment bet will directly support 2,800 high-skilled jobs across the Queensland and the Australian economies and support $5.1 billion of additional economic activity.

PsiQuantum Launch Research

Our new report, commissioned by the Australian Distillers Association (ADA) and Bundaberg Rum outlines the $1 billion export opportunity for Australia’s spirits industry. While Australia has the right building blocks for developing a strong spirits export industry, it's not reaching its potential. The report identifies the key barriers holding the industry back from as well as the steps which can be taken to realise this $1 billion opportunity. Growing the spirits industry will contribute to national economic priorities of growing manufacturing jobs, supporting small business, empowering regional communities, creating export opportunities, generating tourism and supporting diversity and young people.

Spirits industry sector competitiveness plan

Mandala's report, 'Superannuation and climate change: Better returns for a better climate' in partnership with Future Super, examines the economic impact of market failures in superannuation performance standards. It identifies opportunities to unlock long term economic uplift through reform of these standards.

Climate change will reallocate capital across the economy. Australia’s $3.4 trillion of superannuation savings will be impacted by this transition and determined by Australia's policy settings. 

There is significant opportunity for regulatory reform that drives returns and facilitates a broader role for the superannuation industry within the transition to net zero – and more particularly to address the market failures and time inconsistency that emerge from current regulatory design choices.

Such reforms would recognise the core responsibilities of superannuation and the economic and policy priorities facing Australia.

Superannuation and climate change: Better returns for a better climate

Our new research ‘Preparing Australia’s Workforce for Generative AI’ in partnership with LinkedIn, examines the potential influence generative AI could have on Australia’s workforce. Our report finds that generative will transform the workplace for 7.2 million Australians by creating opportunities for productivity gains. The influence of generative AI is expected to vary significantly across industries, with the effect expected to be greatest amongst service-related sectors, which are also large sources of employment in Australia. 

Preparing Australia's Workforce for Generative AI

Our new report ‘Surf, Shop, Save’, commissioned by Amazon, explores how online channels have helped to lower the cost of living in Australia. 
Our report finds that online channels have helped reduce the cost of living pressures for Australians through cost-efficiency and competition effects. Since 2019, prices for online channels have been deflationary, while CPI has grown. When compared to each other, CPI has grown 10.5 percentage points more than prices for online channels for comparable categories of goods. During this time, online channels have also placed downward pressure on prices quoted by offline channels, helping reduce inflation by 0.7 percentage points during its peak in 2022. These effects saved Australian households nearly $3,500 on average since 2019. 

Surf, Shop, Save

A new study conducted by economics firm Mandala examines the minimum standards for a default retirement income product for Australians in retirement, and how many are likely to use and benefit from such a product. Similar to the accumulation phase, a default product will not be appropriate for everyone. However, as of 2023 there are 1.4 million Australians that are likely to use and benefit from a default retirement product. This could grow by 1.9 million to 3.3 million Australians by 2040. For these Australians, a default product will provide them with a safety net that improves financial outcomes in retirement. This study provides a guiding framework for designing a default retirement income product for Australia’s superannuation system.

Default Dividend: How a default retirement product can help Australians retire with confidence

Mandala Partners (Mandala) in conjunction with Zurich Financial Services Australia (Zurich) has produced Australia’s first Climate Risk Index for the national energy generation sector. This report highlights the growing risk of climate change to the grid, how that risk is spread across the grid, and high-level options for mitigating those risks. More than 25% of Australia’s
power generation assets are in the three highest categories for climate change risk.

Climate Risk Index for the Australian energy sector

Research by Mandala Partners in partnership with the Future Skills Organisation examines the impact of generative AI on finance, technology and business occupations, and the ramifications this will have on the training system in Australia. Industry estimates of the impact of generative AI in Australia range from between $45 billion to $115 billion by 2030. With Australia projected to have a 370,000 digital worker shortfall by 2026, according to the Growing Australia’s Digital Workforce report, these findings will be crucial in considering how to tailor the training system to meet demand.  

Impact of generative AI on skills in the workplace

Our new report ‘A Critical Juncture’, commissioned by the Chamber of Minerals and Energy of Western Australia, explores Australia's opportunities and challenges in nickel.

Our report finds we have inherent advantages as Australia is well placed to capture growing opportunities in nickel with a 9% annual growth forecast. Australia holds 18% of global reserves, which we can refine with significantly less emissions than our competitors. However, growing supply from cheaper Indonesian nickel producers that are more cost-competitive has led to lower prices, which has already seen the closure of a third of Australia’s nickel production. This puts approximately 10,000 jobs, $1.8 billion of economic activity, and Australia’s future battery industry at risk.

Australia's opportunities and challenges in Nickel

New research by economics firm Mandala shows that adoption of hyperscale cloud technology unlocks $6.3 billion every year in benefits for Australian businesses and the economy. Hyperscale cloud also directly creates over 8,000 jobs for people working in diverse roles from tech trades peoples to ICT professionals across Australian data centres. This research is the first time the economic effect of the unique capabilities offered by hyperscale cloud have been quantified. 

Hyperscale cloud and its benefits to the Australian economy

Traditional university ranking systems perform an important function, but could be made more powerful by using the wealth of data that now exists on outcomes. This research using innovative data sets for the first time in Australia offers  evidence of how some institutions are improving equity outcomes for people from diverse backgrounds.   

Macquarie Business School: Graduate and Employability Equity

The global energy transition will fundamentally change the composition of the Australian economy. This change will be felt sharply in coal mining. Government forecasts predict that Australia’s coal exports will fall by 50-80% in volume over the next two decades. Our research looks at transition outcomes for workers, and how governments can take a tailored approach to responding. 

Net Zero Transitions

In partnership with the Coalition for Digital Learners, Mandala explored the role of technology in higher education. We conducted a student-centric survey alongside economic modeling of how Australian universities can leverage technology to deliver better teaching, better student outcomes, and a stronger economy.


Technology and the Universities of Tomorrow

Mandala's latest research explores 'From Laggard to Leader: Why the capabilities that power Australia’s Clearing & Settlement services are falling behind global leaders, and how we can get back to the front of the pack​'. Read on to find out more.

Competition in clearing and settlement

Following the release of the Australian Government's new Invested: Australia’s Southeast Asia Economic Strategy to 2040, we looked at a snapshot of Australia's investment opportunity in Southeast Asia - sharing 15 key facts about the economic opportunities. 

Snapshot of Australia’s investment opportunity in Southeast Asia

Hear from Canberra-based analyst, Edward Smyth, about what a regular day looks like working at Mandala. If you're interested in working on policy, economics and strategy problems - apply for our graduate program now.

Day in the life of an analyst

Mandala's new AI Human Capital Investment Index measures how companies are investing in hiring workers with AI-related skills.

AI Human Capital Investment Index

With the FIFA Women's World Cup kicking off, we looked at the data to see how teams have fared in previous tournaments, which strikers are in form for the Golden Boot and what the players are playing for this year.

Who the data shows will win the World Cup

In a new report for the Electric Vehicle Council, Mandala unpacks how an effective new vehicle efficiency standard can reduce vehicle emissions and save consumers money.

Our analysis found that a well-designed NVES could deliver up to $13.6 billion in savings for Australians over the next decade, and also avoid up to 31 million tonnes of carbon dioxide emissions.

EVs: Raising standards, cutting costs

Mandala conducted research in conjunction with the Australian Strategic Policy Institute on the impact of economic coercion on the Australian economy.

Modelling the impact of economic coercion

Mandala's report commissioned by Private Healthcare Australia unpacks how Australians are paying too much for medical devices through the Prescribed List of Medical Devices (PL). 

Australia's Surgical Surcharge

Mandala - Economics, policy and strategy for the changing world.

Revitalising National Competition Policy

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Revitalising National Competition Policy

The Zurich-Mandala Climate Risk Index: The impact of climate change on the Australian tourism industry

The benefits delivered by faster delivery

Assessing the benefits of accelerated digital delivery of government services