How generative AI will impact tasks, not jobs
REPORT

How generative AI will impact tasks, not jobs

clock

15.06.2023 - 11:02

AITechnologyWorkforce

What will be the impact of generative AI on Australian jobs? We look at the 10 occupations most affected by large language models such as ChatGPT, Bing or Bard and find that it is tasks, not jobs that will be replaced.

Our latest research looks at the implications of generative AI on work and productivity.

Our firm recently completed a study that was profiled in the ABC, the AFR (as an op-ed and in the news section) and the on generative AI and the implications for work and productivity:

We find that generative AI will replace tasks rather than jobs, allowing workers to focus on higher-value activities. We did this by looking at the top 10 occupations identified in the American research as being most exposed to generative AI and then used our micro dataset on job ads to identify the tasks that relate to each job and measured how many of those tasks will be replaced based on taxonomies from the AI literature.

portableText image

Around 500,000 Australians are working in the 10 occupations most exposed to ChatGPT, Bing or Bard.

We estimate that about half a million Australians are currently working in the 10 occupations most exposed to large-language models like ChatGPT, Bing or Bard. This is a diverse group that includes telemarketers and tertiary educators, psychologists and counsellors, as well as judges and lawyers… and policy and management consultants.

portableText image

But, generative AI only impacts about one-third of tasks, freeing up time for more creative, high value, less boring work.

Importantly we also find that, for the top 10 occupations most exposed to generative AI, generative AI impacts only about one-third of the tasks associated with each job on average. This will allow workers to focus on their other tasks, lifting productivity and making people’s jobs more engaging.

This could help drive productivity and unlock new benefits for Australia.

portableText image

Read the full report here.

Read our latest posts

Rethinking the APR
EconomicsFinTechFinancial servicesGovernment

Rethinking the APR

Mandala's latest research, commissioned by Block, examines whether US credit disclosure requirements remain fit for purpose in a rapidly evolving lending market. Drawing on economic analysis, a survey of nearly 1,600 US consumers and small business decision-makers, and proprietary credit data, the report finds that Annual Percentage Rate (APR) disclosures can misrepresent the perceived cost of short-term borrowing and influence consumer choices. The report makes the case for modernising credit disclosure requirements, with a more flexible approach that better reflects different credit products while preserving consumer protection and access to credit.

15 Oct, 2026

The augmented attacker: the growing AI-driven cyber threat to Australian businesses
DataTechnologyAIEconomics

The augmented attacker: the growing AI-driven cyber threat to Australian businesses

Mandala's latest research, commissioned by CyberCX (part of Accenture), shows that the AI-driven cyber threat to Australian businesses is growing. The report finds that AI could increase the frequency and severity of cyber incidents targeting Australian businesses. As AI-driven threats grow, Australian businesses could face losses reaching up to $37 billion a year. However, investing in foundational cyber defences such as patching known vulnerabilities could reduce annual losses from $37 billion to $13 billion, a $24 billion saving. Three-quarters of the savings are from preventative actions. The report highlights the actions required from businesses and government to improve cyber defence.

13 Oct, 2026

The Stagnant Nation: Lifting Australia’s Dynamism
Productivity

The Stagnant Nation: Lifting Australia’s Dynamism

Australians are going backwards on real wages and income. Real wage growth has fallen from 0.6 per cent in the 2000s to -0.7 per cent today, the slowest rate since the 1990s recession. Weak productivity growth is a key driver. Productivity growth has dropped from 2.2 per cent in the 1990s to just 0.1 per cent today. The Productivity Commission has pointed to declining economic dynamism as one cause for weak growth, with fewer businesses starting, growing and competing. We confirm declining economic dynamism across five key dimensions and estimate that reversing this decline seen since the mid-2000s could see a GDP uplift of $101 billion per year over the next decade. Our analysis finds that regulation could account for around 20 per cent of declining dynamism. Reducing regulatory burden to late-2000s levels could see GDP uplift of at least $20 billion per year over the next ten years.

7 Oct, 2026

Demonstrating the economic benefits of Airwallex in Australia
EconomicsFinTechTechnology

Demonstrating the economic benefits of Airwallex in Australia

Mandala's latest research, commissioned by Airwallex, quantifies the direct and indirect economic benefits of Airwallex in Australia. Airwallex supported $4.6 billion in economic benefits in 2025, a figure roughly equivalent to 2 per cent of the Australian tech sector's contribution to GDP. Of this, $2.5 billion flows directly to platform businesses through productivity gains, new market access and cost savings, with the remainder reaching the broader economy as those benefits move through customers' supply chains. Airwallex supports 29,000 jobs across the Australian economy, and a quarter of economic benefits flow to regional, rural and remote areas. Small and medium businesses capture the largest share of any business segment on the platform, $2.1 billion annually, or $200,000 in economic benefits for the average SMB each year.

16 Sep, 2026

Loading...